Making a payment to Mercedes-Benz

Your Showroom will discuss your payments with you, taking into account your daily bank transfer limit, and your preferences for transferring funds.

Bank limits will depend on your account, but you can find some more information about typical bank limits at the following link; https://www.trustly.net/en-GB/bank-payment-limits.

If the payment amount is above your limit, you should contact your bank before attempting to make payment.

Each time you request to make a payment, or your Showroom requests a payment from you, you will receive a link to Mercedes pay. Mercedes pay enables payment processing for Mercedes-Benz globally. This secure checkout service is provided by Mercedes pay GmbH, alongside our payment partners - Adyen and Trustly.

You can access the checkout via MyAccount in Online Showroom, and you will also receive a payment link in via email.

By clicking on the link, you will have the option to pay via debit card, credit card or bank transfer via our provider Trustly – a convenient way to transfer funds from your bank account to ours.

You may be asked to authenticate your payment using your banking app, or provide a One-Time Passcode.

Where you are using a business bank account, you may find that payment via Trustly does not work. This may be because of settings within your bank profile, or because your bank account does not support open banking yet.

Where this is the case, we are able to accept payments via BACS or CHAPS using the steps below.

Where Trustly payment is not possible, please inform your Showroom who will support you to facilitate a BACS or CHAPS payment via your bank.

Your Showroom will provide you with the amount to be paid.

Your reference number will be the order number found on the top right of the Order screen in MyAccount. If you can't access this number, or have any questions, please let your Showroom know.

This reference number will help us locate your transaction so it is important this is correct.

Account name: Mercedes-Benz UK Limited

Bank: HSBC

Sort Code: 40-02-50

Account Number: 31373854

IBAN: GB34MlDL40025031373854

Trustly is a digital payment method that allows you to pay online securely using existing funds from any one of your online bank accounts. You do not need your bank card, nor do you need to download any other app or pre-register to pay with Trustly.

An online bank account, your own biometrics (fingerprint/facial recognition) and a device. Trustly is optimised for mobile but you can also use desktop to make a Trustly payment in a checkout. Regulation requires two-factor authentication for these payments, including biometrics. This means you can confirm your payment with a fingerprint or face ID – faster and safer than cards.

Each bank sets a limit for the amount that a user can transfer using online bank transfers. These limits are able to be changed by contacting your bank. Below is a list of the standard limits imposed by each bank. Please note that these are standard limits and may be different from your account limit depending on the type of account you hold.

Current bank limits can be found here - https://www.trustly.net/en-GB/bank-payment-limits.

Trustly uses the highest encryption standard available, in addition to the banks' security system.

Trustly never stores any information that can be used to access your bank account. We allow you to save the account number and present it to you for an even faster experience. No one will be able to make a payment without strong authentication (e.g. fingerprint or facial recognition) and you can remove your saved account at any time. Read more on our data privacy policy.

Yes, Trustly is a licensed payment institution in all of its existing markets. Since Trustly was started in Sweden, Trustly is authorised and supervised by the Swedish Financial Supervisory Authority. Trustly also holds a European Payment Services Provider (PSP) licence in accordance with the Payment Services Directive (PSD, 2007/64/EC). In the US, Trustly is state-regulated as required to serve its target markets.